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IT Support Administrator

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Concord, MA
$60,000 - $75,000
Job Type
Direct Hire
Bachelor of Science
Jun 05, 2018
Job ID
Job Description

The primary responsibility of this position is to provide first level technical support to employees for company computers, software and services. This includes help tickets, software setup, imaging, and deployment of new laptops and desktops.
Time not spent handling support tickets will be spent implementing small and medium sized IT projects to improve our company infrastructure and add new services. This position will work in collaboration with the IT Manager to keep our company’s infrastructure modern and improve existing workflows, monitoring and IT policies.

Ideal candidates will be eager to learn and expand their skill set. There is a wide set of technologies and areas to work and build skills.
  • Provide first-level technical support for all IT-related issues for both local and remote employees. Including:
    • General Desktop support, employees in Concord as well as Remote employees for software, hardware, and core company services.
  • Setup new workstations for employees (imaging, deploying software…)
  • Complete IT projects as needed
  • BS in Computer Information Systems or equivalent program
  • Strong troubleshooting skills
  • Ability to communicate clearly both verbally and in writing
  • Good understanding of Microsoft client and server operating systems, including but not limited to: Windows (10, 8.1), Windows Server (2016, 2012 R2), Active Directory, and Group Policy.
  • Basic understanding of computer networking
Desired Skills:
  • PowerShell experience or other scripting/automation experience is a big plus
  • Experience with virtualization (specifically Microsoft’s Hyper-V)
  • Linux experience is a plus
  • Microsoft Exchange or Office 365 experience